Changing cleaning companies is a hassle, so it pays to choose well the first time. These questions help you find out how a company really works.
- Can I see your certificate of insurance? Ask for general liability and workers' compensation, and whether they can add you as an additional insured.
- How do you screen and train staff? You are handing over keys and alarm codes.
- Will the same crew clean our office? Consistency is the biggest factor in quality.
- How is quality checked? Look for regular supervisor inspections, not just complaints.
- Will we get a written checklist? If tasks are not written down, they will be missed.
- Who supplies products and equipment? And are green products available?
- How do we report a problem? And how quickly is it fixed?
- What is in the agreement? Ask about the term, notice period and price changes.
- Can you provide references? Ideally from businesses like yours.
- What happens when someone is sick or on vacation? There should be a trained backup.
We are happy to answer every one of these during a free walkthrough.